1. Who We Are
Tenerife Airport Car Hire is a trading name operated by Kyriakos Houliotis. We are a car hire booking platform — we connect customers with vehicle hire services in Tenerife. We are not a vehicle rental company.
Our ground partner — Oasis Rent a Car, operating in Tenerife — provides and delivers the vehicles. The physical vehicle rental is governed by a separate agreement between you and Oasis, which you will sign at the point of vehicle collection.
Contact: info@tenerifeairportcarhire.co.uk
2. What a Booking With Us Means
When you complete a booking through tenerifeairportcarhire.co.uk:
- We confirm your reservation with our ground partner on your behalf
- You receive a booking confirmation by email
- Your vehicle will be prepared and delivered according to the details you have provided
- Payment is made in person on collection — never online
Your booking confirmation is not a vehicle rental contract. The rental contract is a separate document signed with Oasis at the point of handover.
3. Cancellation Policy
You may cancel your booking free of charge up to 48 hours before your scheduled pickup time.
Since no payment is taken online, there is no charge for any cancellation. To cancel, use our Cancel a Booking page (you'll need your booking reference, surname and booking email), or email us at info@tenerifeairportcarhire.co.uk with your booking reference.
Cancellations made less than 48 hours before pickup are considered late cancellations. While there is still no financial penalty, we ask that you notify us as soon as possible so we can release the vehicle for other customers.
No-shows — if you do not arrive at the agreed pickup location and have not contacted us, your booking will be treated as a no-show and cancelled without further notice.
4. Changes to Your Booking
If you need to change your booking dates, vehicle type or pickup location, please contact us as soon as possible at info@tenerifeairportcarhire.co.uk. We will do our best to accommodate changes subject to vehicle availability. Changes cannot be guaranteed.
5. Driver Requirements
The following requirements apply to all drivers. These are set by our ground partner and are a condition of the rental. Failure to meet them at collection may result in the rental being refused.
Minimum requirements:
- Minimum age: 23 years
- Driving licence held for a minimum of 2 years
- A valid, original driving licence must be presented at collection
- Additional drivers must meet the same requirements and be presented at collection
UK and EU licence holders: Your licence is accepted without any additional documentation.
Non-UK / Non-EU licence holders: If your driving licence is issued outside the UK or EU, we strongly recommend obtaining an International Driving Permit (IDP) before travel and carrying it alongside your national licence. Acceptance of non-UK/EU licences is subject to the ground partner's requirements on the day and cannot be guaranteed. We recommend contacting us before booking if you are unsure.
6. Payment
All payments are made in person at the point of vehicle collection. No payment is taken online at any stage.
Payment is made directly to our ground partner at collection. Accepted payment methods will be confirmed in your booking confirmation email.
No deposit is required to make your reservation online. At the point of vehicle collection, our ground partner may request a credit card pre-authorisation to cover the vehicle damage excess. This is a temporary hold — not a charge — and is released when the vehicle is returned in good condition.
Excess amounts are: €500 for smaller vehicle groups (B, C, D, E) and €950 for larger groups (E1, F, G, H, I, J and above). These can be reduced to zero by taking SuperCDW cover at €3–6 per day, available at collection. Full details are in the vehicle rental terms.
7. Vehicle Collection
Your booking confirmation will include full details of your collection point and contact information for our ground partner. Please ensure you:
- Arrive at the agreed location at the agreed time
- Bring your booking confirmation (email is fine)
- Bring a valid, original driving licence
- Bring a credit card for the excess deposit if required
If you are delayed, please contact our ground partner using the contact details in your confirmation email as soon as possible.
8. Vehicle Rental Terms
The vehicle rental itself — covering insurance, damage liability, fuel policy, permitted use and your responsibilities as a driver — is governed by the Oasis Rent a Car Terms and Conditions, which you will be asked to read and sign at collection.
You can read the full Oasis vehicle rental terms here. We strongly recommend reading these before you travel so there are no surprises on arrival.
9. Our Liability as a Booking Platform
Tenerife Airport Car Hire is a booking platform. Our responsibility is limited to:
- Taking and confirming your reservation accurately
- Communicating your booking details to our ground partner
- Sending your booking confirmation email
We are not responsible for:
- The condition, availability or performance of the vehicle
- Actions or omissions of our ground partner
- Events outside our control including flight delays, weather or force majeure
- Any damage, injury or loss arising from the vehicle rental itself
These matters are governed by the Oasis vehicle rental terms and their insurance arrangements.
10. If Your Booking Cannot Be Fulfilled
In the unlikely event that a vehicle cannot be provided as booked, we will contact you as soon as possible and work with our ground partner to find a suitable alternative vehicle.
Since no payment is taken online, no refund is applicable. However, where a booking failure is within our control, we may at our discretion offer a goodwill discount code for a future booking with us.
11. Your Data
How we collect, use and protect your personal data is explained in our Privacy Policy, available at tenerifeairportcarhire.co.uk/privacy-policy.php.
12. Governing Law
These Booking Terms are governed by the laws of England and Wales. Any disputes arising from the booking process will be subject to the jurisdiction of the courts of England and Wales.
The vehicle rental agreement with Oasis is separately governed by Spanish law and Canarian jurisdiction, as stated in the Oasis vehicle rental terms.
13. Contact Us
For any questions about your booking or these terms:
- Email: info@tenerifeairportcarhire.co.uk
- Phone: 0330 223 8421
- Website: tenerifeairportcarhire.co.uk