1. Who We Are
Tenerife Airport Car Hire is a trading name operated by Kyriakos Houliotis. You can contact us at info@tenerifeairportcarhire.co.uk.
We are a car hire booking service operating at tenerifeairportcarhire.co.uk. We connect customers with vehicle hire services at both Tenerife South Airport (TFS) and Tenerife North Airport (TFN), as well as resort locations across the island.
If you have any questions about this policy or how we handle your data, please contact us at info@tenerifeairportcarhire.co.uk.
2. What Data We Collect
When you make a booking through our website, we collect the following information:
- Your name — to identify your booking and prepare your rental documentation
- Email address — to send your booking confirmation and any important updates
- Phone number — so we can contact you about your booking if needed
- Flight number — so we can track your arrival and adjust for any delays
- Pick-up and drop-off dates and times — to arrange your vehicle
- Pick-up and drop-off locations — airport or resort office
- Vehicle type selected — to reserve the right car for you
- Child seat preferences — to ensure the correct equipment is ready
- Hotel name (optional) — if you request hotel delivery of your vehicle
- Any notes or special requests you submit — to pass on relevant information to our ground partner for your booking
We do not collect any payment card information. All payments are made in person on arrival — never online.
3. Why We Collect Your Data
We collect your personal information solely to process and fulfil your car hire booking. Specifically:
- To confirm and manage your reservation
- To send you a booking confirmation by email
- To contact you if there are any changes or issues with your booking
- To track your flight arrival and coordinate vehicle handover
- To arrange hotel delivery if you have requested it
We do not use your data for marketing, profiling or any other purpose. We will never send you unsolicited emails.
We may retain your contact details after your rental to recognise you as a returning customer and to link any future bookings to your record.
4. Who Sees Your Data
Your booking details are accessible to:
- Tenerife Airport Car Hire — our team who manage the booking system
- Our ground partner in Tenerife (Oasis Rent a Car) — who physically provide and deliver the vehicle to you. They receive your name, booking dates, pick-up location and hotel name (if provided) so they can prepare and deliver your car.
Your data is not sold, rented or shared with any other third parties — no advertisers, data brokers, analytics companies or mailing list providers.
Vehicles provided by our ground partner include a GPS tracking device for fleet management purposes. Location data collected by this device is processed solely by our ground partner under their own privacy terms and is not accessible to or stored by Tenerife Airport Car Hire.
5. Payment Information
We do not collect, store or process any payment card information through this website. All payments are made in cash or by card in person when you collect your vehicle. There is no online payment step in our booking process.
6. How Long We Keep Your Data
We retain your booking information for a period of 2 years from the date of your rental. This allows us to handle any follow-up queries, disputes or legal obligations that may arise. After this period, your data is deleted from our systems.
If you would like your data deleted sooner, simply contact us at info@tenerifeairportcarhire.co.uk and we will action your request within 30 days.
7. Your Rights Under GDPR
Because we operate in Tenerife, Spain — which is part of the European Union — EU GDPR applies to how we handle your data. Our customers are primarily UK and European tourists, and we take these rights seriously. You have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct any inaccurate or incomplete data
- Deletion — ask us to delete your personal data (the "right to be forgotten")
- Restriction — ask us to limit how we use your data
- Portability — request your data in a portable, machine-readable format
- Objection — object to us processing your data in certain circumstances
To exercise any of these rights, please email us at info@tenerifeairportcarhire.co.uk. We will respond within 30 days.
If you are a UK resident and feel your rights have not been respected, you may contact the Information Commissioner's Office (ICO) at ico.org.uk. If you are an EU resident, you may contact your national data protection authority.
8. Cookies
Our website uses a session cookie to maintain your booking progress as you move through the reservation steps. This cookie is temporary — it expires when you close your browser and contains no personal information on its own.
This site uses only functional session cookies to operate the booking process. No tracking or analytics cookies are used. We do not use Google Analytics, Facebook Pixel, or any other third-party tracking tools. No cookie banner is required and no consent is needed beyond completing your booking.
9. Legal Basis for Processing
Under GDPR, we process your personal data on the legal basis of contract performance — specifically, to fulfil the car hire booking you have requested. We do not rely on consent as our legal basis, meaning you do not need to opt in or out — we simply use your data to deliver the service you have asked for.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We recommend checking this page occasionally if you book with us regularly.
11. Contact Us
For any privacy-related questions, requests or concerns:
- Email: info@tenerifeairportcarhire.co.uk
- Phone: 0330 223 8421
- Website: tenerifeairportcarhire.co.uk